Skip to content

Cancellation/Refund Policy

Return/Cancellation/Refund Policies

Due to the nature of products sold and/or services rendered by BLD Connection and its subsidiaries – all sales are considered final unless otherwise approved by management.

BLD Connection and its subsidiaries recognize the need to be flexible and understanding in these instances however most products and/or services sold/offered are customized to meet the needs of the member and therefore are not returnable nor are they resalable to another customer.

Below are more specific return/cancellation/refund policies regarding BLD Connection's event(s):


Professional Development Cancellation Policy
Cancellation Policy: Substitutions are accepted at any time for individual classes. To receive a full refund, cancellation must be received by BLD Connection 14 days prior to the class. Cancellation requests received 13 days or less before the class will be subject to a 50% administration fee. No refunds will be given for “no shows”.


BizCon Cancellation - by Exhibitor
If the exhibitor decides to cancel their booth(s), the following policies will apply:

Booth fees will be reimbursed up to 30 days prior to the event MINUS a $250 cancellation fee per booth, which is used to cover administrative fees, incurred costs, and potential lost sales.

Cancellation deadlines are listed below:

  • BizCon North Booth Cancellation: Requests must be received in writing by December 22, 2024
  • BizCon South Booth Cancellation: Requests must be received in writing by January 20, 2025

Any cancellations from an exhibitor taking place after the above dates will result in a 100% forfeiture of booth fees.* If the booths weren’t yet paid in full, the exhibitor will still be invoiced and expected to pay for the booth.

*Exception: If BLD Connection is able to resell your booth prior to the event (which means a sell-out), exhibitors will be reimbursed their entire booth fee.


BizCon Cancellation - by BLD Connection
In the event of a BizCon cancellation by BLD Connection, all booth fees paid (deposits/full payments) by the exhibitor will be refunded OR BLD Connection will work with the exhibitor to hold the fees and apply them towards a future BizCon.


Trade Show Badges and Meal Tickets Cancellation/Refund Policy
Cancellations for meal tickets must be received in the BLD Connection office no later than 7 days before trade show in order to receive a refund, as we have to submit meal guarantees to the facility. Cancellations after this date or no-shows will not receive a refund.


Products & Services Return/Refund Policy
Customized Products:  As noted above, many of the products sold and/or services rendered are customizable.  We can’t accept returns on any products once they’ve been branded with your logo, artwork, or company and/or personal information.

Stock Items: If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable Upon receipt and inspection of the returned items, you will be notified if a refund has been initiated or of the reason why a refund will not be issued.


Products & Services Shipping Policy

Standard products (non-customized) and orders that are an exact repeat of a previous order (within the last two years) ship in 7-10 business days.

Custom orders ship in 7-10 business days once proof is approved by customer.

Customer is responsible for all shipping charges. Customer may request shipping price quote at the time your order is placed.


Customs, Duties and Taxes

BLD Connection/BLD Connection Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).



BLD Connection/BLD Connection Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Special Event Cancellation Policy
Substitutions are accepted at any time. To receive a full refund, cancellation must be received by BLD Connection in writing no later than 4 business days prior to the event. Because guarantees and food commitments are due to the event facility 72 hours prior to the event, no refunds will be given for cancellations received 3 business days or less prior to the event and/or for "no shows".


Mill Tour Cancellation Policy

In order for the Mill Tour to take place as planned, BLD Connection will require a minimum number of people to sign up no later than 75 days prior to the first date of the Tour.  Exact cut-off dates, due dates, cancellation dates, etc. will vary from year to year – please refer to the current year Mill Tour Registration Brochure for more details.

Once a determination is made that the Mill Tour will be taking place and official notification is sent to all registrants, the following cancellation policy will apply:

  • If you need to cancel, you will be refunded all monies except the $500.00 per person deposit if cancelled no later than 60 days prior to the start of the Tour.  After this date, a cancellation will result in no refund. Also, we cannot be held responsible for airfare reimbursement for any cancellation reason, so please make sure to purchase flight insurance.

Should a determination be made that conducting the Tour is not feasible due to lack of interest, participation, etc. you will be notified no later than 60 days prior to the Tour and your entire deposit will be refunded to you.

Scroll To Top